Shaw Communications is opening up service to everyone in response to COVID-19. Photo by Mike Chouinard

Shaw opens up web service in response to COVID-19

Moves include additional news and family entertainment channels

Shaw Communications is opening its services to all Canadians to keep them better informed about the COVID-19 situation.

Paul McAleese, the incoming president of Shaw Communications Inc., released a statement about the company’s decision, saying the company is making available its Shaw Go WiFi, Canada’s largest WiFi network, to everyone, regardless of whether they are a Shaw customer. He added that Shaw does not have data caps on internet plans, meaning people will not face data restrictions if they need to work from home or communicate with their loved ones.

“We are watching the COVID-19 situation closely as the health and safety of our employees and customers is our number one priority. The crisis posed by the threatened spread of the virus has also revealed how much we all rely on our connectivity – whether to stay connected to our workplace, get in touch with friends and family, or to keep our families informed and entertained,” he stated.

RELATED STORY: Disney sends ‘Frozen 2’ to streaming for housebound families

RELATED STORY: Music industry feeling the effects of COVID-19 pandemic

As well, all Shaw Cable and Shaw Direct customers will now have access to a number of channels on free preview. To provide up-to-date information, the company is including CBC News Channel, CTV News Channel, CP24, LCN and RDI (subject to availability) as well as channels for children such as Family, Family JR, CHRGD and Treehouse TV.

McAleese said the company has made recent investments in its FibrePlus Network that put it in the lead among North American cable operators for broadband capacity.

“As a result, we are confident we are in an excellent position to manage network usage increases, especially within our major markets where we expect the largest increases to occur,” he said.

At the company level, Shaw, he added, has a plan to adjust to the situation. This includes asking employees who are feeling unwell, who suspect they might have been exposed to the virus or who have recently traveled outside of Canada for more than 24 hours to self-isolate for 14 days. The company is also increasing cleaning and disinfecting protocols at all Shaw offices and retail locations, as well as equipping all technicians and front-line agents with updated sanitizing and safety products.

At present, all retail locations continue to operate fully staffed, but Shaw is also encouraging any customer who needs support but cannot or prefers not to visit a location, to call them, use social media platforms or the MyShaw app to get in touch for service or support.



mike.chouinard@comoxvalleyrecord.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Surrey man found guilty in West Kelowna killing of common-law spouse

Tejwant Danjou was convicted of second-degree murder in the July 2018 death of Rama Gauravarapu in West Kelowna

Surrey monitoring traffic as vehicles again clog city streets

Compared with city’s 2019 weekly average, deepest volume reduction was in late March with up to 46 per cent less vehicles

‘Best of Cloverdale’ contest returns

Voters can cast ballots once a day until Sept. 5; enter to win $250 gift card for Save-On-Foods

New collective debuts with Crescent Beach show

Nela Hallwas and Lyn Verra-Lay team for ‘Flow’

Former students’ mural showcasing Delta elementary school’s new logo on hold, for now

Ashriya and Karam Purewal painted the spirit logo last spring; formal logo mural delayed due to COVID

578 British Columbians currently infected with COVID-19

Seventy-eight new cases confirmed in past 24 hours

Conservation seizes fawn illegally kept captive in Vancouver Island home

A Comox Valley resident charged and fined under the Wildlife Act

Pandemic could be driving more parents to get on board with flu shot: study

University of B.C. study gauges willingness for parents to vaccinate children for influenza

Watchdog clears Okanagan RCMP in death of man after arrest over alleged stolen pizzas

The man died in hospital after having difficulty breathing and broken ribs

35,000 doses of fentanyl part of huge Maple Ridge bust

Largest seizure in RCMP detachment’s history included submachine gun, body armour

Have you seen Berleen? B.C. pig destined for sanctuary goes missing

Berleen was less than two weeks from travelling to Manitoba when she vanished

Health Canada says several kids hospitalized after eating edible pot products

People warned not to store cannabis products where children can find them

‘It’s not just about me’: McKenna cites need to protect politicians from threats

Police investigation was launched after someone yelled obscenities at a member of McKenna’s staff

Michigan plans dedicated road lanes for autonomous vehicles

First study of its kind in the U.S. to figure out whether existing lanes or shoulders could be used

Most Read