(Unsplash)

CRTC to bring in ‘code of conduct’ for internet providers

New code will protect customers against high bills, allow for cancellations

Canada’s internet providers will soon have to abide by a code of conduct brought in by the country’s telecommunication regulator.

The Canadian Radio-television and Telecommunications Commission (CRTC) announced Wednesday that the new code will protect users against unexpectedly high bills and help negotiate with internet providers.

The code, which comes into effect Jan. 31, 2020, will enforce easy to understand contracts and policies around service calls, outages, security deposits and disconnections.

It will force internet providers to give clearer information about prices, including limited time and promotion discounts.

The new rules will bring in mandatory “bill shock protection” and notify customers when they reach their data limits and allow users to cancel contracts within 45 days of purchasing with no fees.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

READ MORE: Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman


Like us on Facebook and follow us on Twitter.

Just Posted

Son of slain former Hells Angel is one of two men sentenced for crime spree

Pair’s 2017 series of Lower Mainland robberies stretched from Surrey to Mission

‘Person of interest’ identified after suspicious meat left in North Delta park

Piles of meat have been dumped near the 63rd Avenue trail entrance four times in the last 30 days

Surrey-raised Merkules raps his way around the world

Cole Stevenson opens up about his ‘Scars,’ a hit remix of ‘Old Town Road’ and how he’s pals with Shaq

Fundraiser launched for South Surrey stabbing victim’s funeral

Paul Prestbakmo remembered for ‘amazing smile, great soul’

Disney Plus to launch in Canada in November

Analysts say latest streaming service may escalate cord cutting

Okanagan bus driver assaulted for asking patron not to smoke

59-year-old in hospital with non-life threatening injuries

Mouse infestation hit Langley hospital’s kitchens

Droppings and urine were found by Fraser Health inspectors in the spring

B.C. sets rules for ride hailing, same minimum fee as taxis

Larger operating areas seen as threat by cab companies

Two hiking families team up to extinguish fire in B.C. backcountry

Children and their parents worked for three hours to ensure safety of the popular hiking region

B.C. mom mourns 14-year-old son whose fatal overdose was posted online

Chantell Griffiths misses the son she hadn’t seen much in recent years

Vancouver man arrested after pregnant woman’s SUV stolen, then crashed

Police are recommending charges against a 22-year-old Vancouver man

Oppenheimer Park residents told to leave, clear out tents by Aug. 21

Police say park has seen influx of residents, violence in recent months

Most Read