BC Hydro crew replacing a power pole. (BC Hydro photo)

BC Hydro to stop disconnections for those impacted by COVID-19

The utility is also closing walk-in customer service locations

BC Hydro has taken measures to reduce exposure of its staff to the coronavirus, including no longer disconnecting customers who cannot pay their bills.

The utility has also temporarily closed its walk-in customer service desks and isolated key areas, including its control centre, indefinitely suspended all non-essential business travel, public meetings and site tours and increased cleaning at all facilities.

”BC Hydro is an essential service with many critical functions that must operate around the clock in order to power the province,” the utility said in a statement released on Friday morning.

“BC Hydro continues to monitor the situation closely and will implement new measures as the situation progresses based on information and advice provided by health authorities.”

President and CEO Chris O’Riley also announced that the utility has introduced a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the coronavirus outbreak.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said O’Riley.

“In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”

The COVID-19 Customer Assistance Program provides customers with the option to defer bill payments or arrange for flexible payment plans with no penalty.

O’Riley said in addition Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1-800-224-9376) to discuss bill payment options.

Email the newsroom

Visit our Facebook page

Follow us on Twitter

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Cloverdale students make puzzles for care home residents

Students from Cloverdale’s Sunrise Ridge delivered gifts to seniors and thank you notes to first responders

UPDATE: Pedestrian dies after being hit by bus in uptown White Rock

Collision occurred July 3 at North Bluff Road and Johnston Road

Intent of killing at centre of Surrey man’s West Kelowna murder trial

B.C. Supreme Court Justice Allison Beames is anticipated to return with her decision in August

PHOTOS: South Surrey tractor project evokes ‘$1-million smile,’ helps connect neighbours

Retired Surrey firefighter Ron Henze began project for friend’s dad to fill time during pandemic

Surrey man facing charges related to child pornography

Elazar Reshef, 52, has worked in the Delta School District

13 new B.C. COVID-19 cases, Langley Lodge outbreak ends

Health care outbreaks down to four, 162 cases active

Greater Vancouver home sales start to tick up, with prices holding steady

Residential sales last month reached 2,443, a 64.5 per cent jump from May

Langley Lodge’s deadly outbreak declared over

Fraser Health and long-term care home administrator confirm Friday declaration

Alberta health minister orders review into response after noose found in hospital in 2016

A piece of rope tied into a noose was found taped to the door of an operating room at the Grande Prairie Hospital in 2016

B.C.’s major rivers surge, sparking flood warnings

A persistent low pressure system over Alberta has led to several days of heavy rain

B.C.’s Indigenous rights law faces 2020 implementation deadline

Pipeline projects carry on as B.C. works on UN goals

Search continues for person seen floating in Coquihalla River in Hope

Rescuers halted the search Thursday night as darkness fell

‘Mind boggling’: B.C. man $1 million richer after winning Lotto 6/49 a second time

David O’Brien hopes to use his winnings to travel and of course keep playing the lottery

Most Read