Scary spiders no 911 emergency: dispatchers

Callers dial for hockey scores or to complain of 'lousy' sandwich

E-Comm dispatcher taking 911 calls.

Do not dial 911 to ask dispatchers who won the hockey game.

And please, don’t call to report a broken TV as an emergency, or a big spider in your living room, no matter how scary it is.

Those are some of the nuisance 911 calls E-Comm spokesperson Jody Robertson says dispatchers must contend with regularly while trying to rapidly respond to real police, fire or medical emergencies.

The emergency dispatch centre for the Lower Mainland released a list of idiotic calls that should never have come to them.

One dialed 911 to complain about a “lousy tasting chicken sandwich” from a fast-food restaurant.

Another wanted police to make her daughter clean up her room.

Still another asked dispatchers if they knew if purchases could be returned to a certain store without a receipt on Boxing Day.

The list was released after what Robertson called the “very bizarre” spate of 911 calls from drivers in Burnaby stuck in a traffic jam at Metrotown mall on Boxing Day.

“The one that actually blew me away was the one where the fellow said he used 911 as his password for voicemail,” Robertson said. “So we were getting accidental calls from him repeatedly.”

Other cellphone users have asked how to configure voice mail settings or contact their cellular provider.

Robertson said people regularly call 911 to ask when power outages will end, when roads will be clear of snow after a storm and what day to adjust clocks for daylight savings time changes.

“911 is not an information line,” she said, urging people to use public information lines (such as BC Hydro’s for power updates) and non-emergency numbers for local police unless immediate action is required.

E-Comm answers nearly a million 911 calls each year for Metro Vancouver, the Sunshine Coast, Whistler, and Squamish.

About 100,000 calls per year – 10 per cent of the total – were made mistakenly, often from pocket dialing.

E-Comm recommends using keylocks, protective cass and not pre-programming 911 into phones to help cut down on the problem.

Just Posted

VIDEO: Pipeline opponents leave jars of water from ‘threatened’ coastlines outside Surrey MP’s office

More than 30 people rallied against Kinder Morgan’s project outside MP Ken Hardie’s locked constituency office Friday

Break-in at White Rock pet-supply store

Critters & Friends targeted overnight Tuesday

VIDEO: Fire shuts down 232 Street in Langley

Traffic being re-routed following Langley structure fire

Bookkeeper charged with fraud after allegedly pocketing $200K, Surrey police say

RCMP say they’re not naming former employee in order to protect identity of victim company

VIDEO: Cute Cloverdale puppies celebrated on National Puppy Day

Celebrating Cloverdale’s canines on National Puppy Day

Canucks sing the Blues as they fall to St. Louis 4-1

Berglund nets two, including the game-winner, to lift St. Louis over Vancouver

Calving season brings hope for Cariboo ranchers

Still a lot of work ahead to recover from the wildfires

Canada’s Kaetlyn Osmond wins figure skating world title

The 22-year-old fwon the women’s singles crown with her Black Swan routine

B.C. pooches celebrate National Puppy Day

Check out some of the submissions from around B.C. for National Puppy Day 2018

Alberta tells B.C. to stop opposing pipelines if it doesn’t like gas prices

John Horgan said he would like to see the federal government step in to deal with high gas prices.

B.C. mother hit in truck rampage dies

Family confirms mother of four Kelly Sandoval dies almost two months after being hit.

B.C. officials failed to tell Kiwis Fraser Health CEO had been fired in 2014

New Zealand spending scandal exposes Dr. Nigel Murray 2014 exit from B.C. job

PHOTOS: Students exhibit stunning paper couture dresses

22 paper made gowns will be on display at Vancouver’s Oakridge Centre until March 27

Most Read