Incorrect billing and misleading contracts were big woes for Canadian consumers. (File photo)

Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman

Incorrect billing charges accounted for 16.5 per cent of all issues raised

A semi-annual report on complaints about Canada’s phone, internet and television services shows that the two biggest headaches for consumers continue to be billing mistakes and contract terms that are either misleading or not disclosed.

Incorrect billing charges accounted for 16.5 per cent of all issues raised in 9,831 complaints over a six-month period and was the top issue for almost every type of service, including internet, television and phone service.

The top irritant for wireless services was misleading and undisclosed contract terms, which was the second most common sore point for the other categories of service.

Wireless services accounted for 37.1 per cent of all issues handled by the CCTS over the six months ended Jan. 31 while 27.8 per cent of the issues related to internet service and 18.2 per cent of the issues were about TV.

The tally is published by the Commission for Complaints for Telecom-Television Services, an industry-funded body that gets its mandate from the federal government’s Canadian Radio-television and Telecommunications Commission.

The CCTS says about 60 per cent of the complaints covered by the report were about five service providers — Bell, Rogers, Cogeco, Telus and Freedom Mobile, the wireless service from Shaw Communications.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Lord Tweedsmuir downs Seaquam in high school football

The Panthers improve to 3-1, move into a tie for second in the Eastern Conference

Volleyball title hopes rest on shoulders of small Earl Marriott squad

No. 1-ranked EMS senior boys team finds strength in small numbers

Overnight closures on Pattullo Bridge as earthquake warning system installed

Northbound closures are planned from 10 p.m. to 5 a.m. on certain nights through to Nov. 4

Contest lends focus to protected South Surrey forest

Sunnyside Acres Urban Forest at centre of photography competition

ELECTION 2019: Climate strikes push environment to top of mind for federal leaders

Black Press Media presents a three-part series on three big election issues

UBC issues statement after instructor tells students to vote for Liberal Party

University says partisan messaging was not intentional

Cowichan Valley brothers win big in lottery for second time

Playing same numbers net big wins over a three year period

Fatal overdoses down by 33% in B.C., but carfentanil deaths continue to spike

Carfentanil, an illicit drug more powerful than fentanyl, causing more deaths than ever

Sentencing date set for Vancouver Island father convicted of killing his two daughters

Andrew Berry was found guilty of two counts of second-degree murder last month

B.C. woman finds mysterious coin among Grandma’s collection

Grandmother died when she was very young and her past is not well known to her mother

TransLink Mayors’ voters guide singles out Conservatives on transit funding

The guide outlines the pledges major parties have made on transit funding

Advanced polls saw 4.7 million Canadians cast their ballots in the 2019 federal election

That’s a 29 per cent increase from advance polling in 2015

Pot use admission at U.S. border snagging Canadian boomers, says lawyer

A waiver to enter the U.S. can cost $2,000 and isn’t a guarantee

Most Read