Fraser Health sorry for privacy breach in Surrey

Personal information of home health clients lost, including access codes to three homes

Fraser Health says it's acknowledging the severity of its privacy breach and taking steps to prevent a repeat.

Fraser Health is apologizing after the loss of personal information of 121 of its Surrey-area home health clients.

Spokesperson Erin Labbé said a notebook containing the information was reported missing Sept. 25 by an employee at Newton Home Health.

All the affected clients – mostly seniors who get in-home care – were immediately contacted by phone and additional letters warning about the risk of identity theft went out to 58 clients whose lost information included their personal health number.

The notebook also contained access codes to lock boxes containing keys to the homes of three clients. They’ve been urged to change their codes.

“The loss of personal and private information is extremely concerning,” Labbé said. “We know that this type of situation can be very upsetting for our clients, and we apologize for the worry and trouble that it may cause.”

Fraser Health offered to buy them one-year subscriptions to a credit monitoring service.

Labbé said affected clients have also been urged to watch for fraudulent bank and credit card transactions and advised on how to protect themselves at home if someone arrives impersonating one of Fraser’s Home Health employees.

She said there’s been no sign of any fraudulent activity so far.

The incident was reported to B.C.’s Information and Privacy Commissioner and Fraser Health is reviewing its information-handling procedures with all its Home Health staff across the region, urging them to use locked storage and not leave such material unattended.

“We acknowledge the severity of any privacy breach and understand the concerns our clients may have as a result of this situation.”

The notebook is still missing despite a full search.

Just Posted

Stabbing at Surrey banquet hall sends man to hospital

RCMP says victim has ‘non-life threatening’ injuries, incident still under investigation

55-year-old man taken to hospital after fire at Surrey RV park

Firefighters find man suffering from smoke inhalation, burns to face and hands: battalion chief

Slam poetry creates catharsis for North Delta youth

Burnsview Secondary team gearing up for poetry festival and competition in April

Cloverdale nurse, Langley truck driver awarded for saving a police officer’s life

Angela Feltrin and Earl Hanes thanked by B.C. RCMP’s top cop

B.C. students win Great Waters Challenge video contest

Video, mural and song about saving the salmon claims the top prize

B.C. athlete takes home gold in freestyle aerials at Canada Games

Brayden Kuroda won the event with a combined score of 121.65.

Pedestrian in serious condition after hit by car downtown Abbotsford

A youth was also hit, suffered minor injuries, police say

Cabinet likely to extend deadline to reconsider Trans Mountain pipeline

New round of consultations with Indigenous communities is coming

B.C. government provides $75,000 towards salmon study

Study looks at abundance and health of Pacific salmon in Gulf of Alaska

Murdered and missing honoured at Stolen Sisters Memorial March in B.C.

‘We come together to make change within the systems in our society’

UBC researchers develop inexpensive tool to test drinking water

The tricoder can test for biological contamination in real-time

Disgraced ex-Congressman Anthony Weiner released from prison

He was convicted of having illicit online contact with a 15-year-old North Carolina girl in 2017

Most Read