E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Just Posted

‘I’d be in prison in China’: Surrey filmmaker shines light on a ‘message in a bottle’ story in native country

Leon Lee’s latest work, ‘Letter from Masanjia,’ featured at Vancouver’s DOXA fest in May

Hundreds of rabbits to be vaccinated at South Surrey clinic

Vets volunteering time to protect 200-plus animals

Coastal FC beat Croatia, advance in men’s soccer provincials

Jake Starheim scores twice, Dave Hicks solid in net in 3-1 victory Saturday in South Surrey

Hells Angels procession through Peninsula catches eyes

Police monitor South Surrey funeral service

Surrey mom haunted by thought son was killed over soccer ball

The family of Surrey’s Devon Allaire-Bell appealing to public for help to solve his murder

PHOTOS: Sun shines down on Surrey’s Vaisakhi parade

Surrey celebration considered the biggest in North America and one of the largest outside India

Prankster broadcasts fake nuclear threat in Winnipeg

The audio recording on Sunday warned of a nuclear attack against Canada and the United States

ICBC reform aims to slow rising car insurance costs

‘Pain and suffering’ payouts to be capped, major injury limit to double

Saskatchewan introduces law to allow control of oil, gas exports

The Prairie province has already said it is supporting Alberta in a dispute with B.C. over the Trans Mountain pipeline

Manslaughter conviction for 2015 killing nets 19 more months of jail

Shiloh Davidson pleaded guilty last fall to manslaughter in connection with death of Joe Zecca

Renewed plea for answers in 40-year-old B.C. cold case

The family of Lawrence Wellington Allard is hoping a private reward will get them some closure

UPDATED: Arrest made after van hits pedestrians in Toronto

Police are not saying what is the extent of injuries yet

B.C. farmland values grew at slower rate in 2017: report

Vancouver Island saw the highest growth in the province

Lt. Governor back in the saddle, with a legacy of land stewardship

Judith Guichon ends term today, returns to Nicola Valley ranch

Most Read