Charity Millar and her family of five have been car-free for several years. (Photo courtesy Charity Millar)

B.C. mom, kids on bike turned away from Tim Hortons drive-thru

Car-free for years, Charity Millar ‘felt gross’ being denied service

Charity Millar promised her children a Tim Hortons donut in order to help them through the flu vaccine experience.

Once they’d finished up at the West Shore Health Unit, Millar steered her family over to the Wale Road Tim Hortons’ drive-thru. Upon attempting to order their doughnuts, they were turned away because they were on a bike.

Millar’s family of five has been car free for several years. She opted for the drive-thru after the flu shots because the bike lock-up at the mall isn’t good a option – the bikes block the sidewalk.

She “felt gross” upon being denied service at Tim Hortons and her three-year-old was upset about not getting a doughnut. They ended up going through the Save-On-Foods drive-thru for a treat on the way home as bike traffic is permitted.

Millar doesn’t understand why cyclists wouldn’t be allowed through the drive-thru because they ride with cars on the road all the time. She also emphasized that it’s tough for parents who cycle to disembark and take their children and bags inside as they can’t simply lock a door to protect their items.

Millar noted that the issue isn’t with Tim Hortons but rather “a systemic problem” as others in her circle have run into the same issue.

Millar doesn’t use social media, so her friend and fellow cycling parent Elise Cote took to Twitter on her behalf and asked Tim Hortons to explain.

A spokesperson for Tim Hortons told the Saanich News that the company’s drive-thru policy states that “only vehicles licensed under the relevant motor vehicle legislation can be served at the drive-thru windows.”

READ ALSO: RCMP snag suspected thief with bait bike

The spokesperson explained that cars, trucks, vans and motorcycles can go through, but that for safety reasons, bikes are not permitted. McDonald’s Canada has the same policy on bikes.

Cote feels that ‘safety issue’ is code for insurance concerns because unlike drivers, most cyclists aren’t insured. However, she pointed out that someone could get injured in the parking lot or while locking up their bike too.

Little inconveniences pile up and stop people from choosing alternate modes of transportation, Millar said. The act of biking isn’t the drawback for most people, it’s the lack of infrastructure and the safety concerns.

She hopes that Saanich will encourage new businesses to consider cyclists – especially when it comes to drive-thrus as idling cars create a lot of emissions.

Cycling isn’t just for recreation, some families are replacing their minivans, Cote said. She hopes to bring the issue to council have have new businesses accommodate cyclists.

READ ALSO: Bike polo players flock to Victoria for Winter Mixer tournament

Giving people options that make them feel catered to and safe – like the Dobosala Cantina & Ride Thru on Pandora Street – will “make good decisions easier,” Millar said. “If you build it, they will come.”

Coun. Zac de Vries is a cyclist and has never owned a car. He referred to banning bikes from drive-thrus as “unfair ” and “a lost opportunity.”

“We’re going through a transportation renaissance and our urban form and services should reflect that.”

Coun. Ned Taylor, a fellow cyclist, agreed and emphasized that he sees no problem with bike drive-thrus.

“I consider riding down Shelbourne Street [on a bike] to be a bigger risk than riding through a drive-thru,” said Taylor, pointing out that speeds are quite low in drive-thrus.

Taylor encourages residents to speak with businesses and council about the issue.


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Cloverdale businessman funds wells in Cambodia

Revive Washing in Clayton Heights donates three per cent of profits to charity

Cloverdale youth pastor’s sexual-assault sentencing delayed

Samuel Emerson due to return to Surrey Provincial Court in August

More than 200 Surrey playgrounds re-opening

City announces eight skate parks to re-open as well

Delta playgrounds, basketball hoops, reopening June 1

Skate and bike parks in the city were reopened last week

Mission prison COVID-19 outbreak ends, 9 new cases in B.C.

New positive test at Port Coquitlam care home

Pregnant B.C. woman catches COVID-19 days before giving birth

Michelle Hunter said it was like a horror movie when caught COVID-19

Spirit bear possibly spotted in West Kootenay

A local resident spotted the white-coloured bear while on an evening trail run near Castlegar on May 27

Help the ‘Cloverdale Reporter’ continue its mission to provide trusted local news

Facing changes together: Your community, your journalists

B.C. businesses ‘can’t shoulder burden’ of COVID-19 sick pay

Trudeau’s plan should be tied to federal emergency aid

B.C. teacher reprimanded for sharing homophobic and sexist memes, making racist comments

Klaus Hardy Breslauer was accused of making a laundry list of concerning decisions as a science teacher

COVID-19: B.C. too dependent on foreign food production workers

New B.C. job site links unemployed with farm, seafood work

Aldergrove drive-in theatre to reopen at 50-vehicle capacity, gets green light on concession

100 cars of people will now watch films, hoping to adhere to new provincial health 50-car capacity

Fraser Health takes charge of COVID response at Langley Lodge

Fraser Health is also sending in a germ-killing machine to fight the virus

Most Read