ICBC can serve customers in more than 170 languages.

ICBC now offers key online services in Chinese and Punjabi

Driver licensing, insurance and claims information translated on

ICBC’s Chinese and Punjabi speaking customers can now access information in their own primary language on

Many of’s key services have been translated into Chinese and Punjabi, including information on how to get a driver’s licence, how to insure vehicles and how ICBC can help drivers get back on the road if they have a claim.

“Part of what makes British Columbia such a great place to live is its cultural diversity,” said Jon Schubert, ICBC’s president and CEO. “As B.C.’s preferred auto insurer we need to understand our customers and exceed their expectations, and we hope these new resources will help better meet those needs.”

The links to the Chinese and Punjabi information are located in the upper right-hand corner on the home page of In addition to key information on driver licensing, Autoplan insurance and claims, customers can also use the locator drop-down menu to search for an autobody shop, Glass Express shop, claim centre, driver licensing office, Autoplan broker or chiropractor in their chosen language.

Last year, ICBC also introduced an on-demand, over-the-telephone translation service for customers who need language assistance during the handling of their claim. They are now able to converse freely with ICBC in more than 170 languages through an interpreter. A list of the language translations offered by the service can be found at:

Earlier in the year, ICBC also provided Chinese and Punjabi translations of its “At the scene of a crash” claims card to help customers remember all the vital information they need to gather in order to make a claim.

Over the next few months ICBC will consult with customers to gain valuable insights to guide further translation efforts. “We’re committed to improving all of our customers’ experiences and we’ll continue to look at ways we can help better meet their needs,” said Schubert.

Just Posted

PHOTOS: Surrey crews battle house fire in Cloverdale

Drivers urged to avoid area after fire in 17200-block of 58th Avenue

UPDATED: Three people hurt after vehicle flips over in Surrey

Police say injuries were minor in Tuesday morning crash at 64th Avenue and 138th Street

UPDATE: Star Delta baseball player, 14, dies in hospital after suffering head injury

Tsawwassen resident Kyle Losse played for Delta Tigers AAA team

Unexpected noise, pollution and machinery frustrate White Rock business owners

Russell Avenue merchants say they received no advance notice

Third site of homeless housing project may be across from Surrey rec centre

This would be the third and final location for 160-unit modular housing project in Whalley

Tsunami warnings 101: Canada

Here are some things to know about tsunami alerts in Canada and how they work

Castlegar homicide victim identified

The victim was 38-year-old Jordan Workman of Castlegar, B.C.

B.C. Liberal leadership candidates get one last prime-time pitch

Leadership campaign to be decided in Feb. 3 vote

Homeless evicted from First Nation reserve land say they have nowhere to go

‘Why not just let us stay until spring?’ one camper at Chilliwack site pleads

Andrew Scheer on trade, Trump and Trudeau

Canada’s Conservative leader begins three-day visit to B.C.

Victims restrained, sex toys and cash stolen from B.C. adult store

Armed suspects sought in adult store robbery

UPDATED: 10 Safeways in Lower Mainland to close

Locations in Vancouver, Burnaby, Surrey, Coquitlam, Richmond and Mission slated to shut

Vancouver Islanders ponder need for tsunami siren song

Alarm sounds in Port Alberni but not at the DND base in Esquimalt

Five charged in bid to shut pop-up pot market in Vancouver’s Robson Square

Marijuana flower, edibles, money and some weapons were seized as part of weekend raid

Most Read